Frequently asked questions

All of the movements on our timepieces carry a 1-year guarantee from the date of arrival.

If there are unexpected issues with mechanical parts, not provoked through incorrect usage, we will repair or replace the movement of your watch for no additional charge.

Please note that we do not cover postage expenses for sending your watch to us but we will cover the redelivery expenses if you are in the same country from which your initial order was placed.

Timeframes on warranty services may vary but please allow up to 45 working days. Some parts may need to be ordered to complete a repair.

If it is deemed a repair cannot be carried out within the above specified timeframe of 45 working days, or if post-repair testing concludes that the watch is not running within our parameters of ±5 s/day after an attempted repair, a replacement will be issued of the same model. It is not within our warranty policy to issue a replacement before a repair has been attempted.

We reserve the right to refuse warranty service on products we have adequate reason to believe have been mishandled. This includes underwater wear, impact to the item, or intentional damage.

To initiate a service or warranty query, please contact us at info@chronoselect.co.

Our customers can enjoy free shipping without additional costs. We only use one shipping method and do not offer express shipping for an additional fee.

Processing: 3–5 working days.
Shipping: 7–10 working days.

Once your order has been shipped out, you will automatically receive an email with your shipping information. If more than 5 working days have passed since your order and you have not yet received confirmation, please contact us at info@chronoselect.co.

For full information, please visit our Shipping Policy page.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@chronoselect.co. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For full information, please visit our Refund & Returns Policy page.

If you decide to cancel your order, there is a grace period of 48 hours after ordering. We unfortunately cannot immediately cancel and refund orders which are in transit. Rather, once your items arrive, you may contact us again to initiate a return and refund.